Problem: Help! I can't login 

Possible solution #1:

  - Please write your short password down and then type it in on this page. Please be careful as the password IS case sensitive

Possible solution #2:

  - If you still can't access your member area please use a different browser, for example if you are currently using Internet Explorer, give Chrome, Firefox or Safari a try. Our browser of choice is Chrome 

  - Copy and paste this link:

Either one of these solutions will fix 99% of all login issues. 

If you are still having problems please press reply to any email we ever send you and we will do our best to help you. 

Best wishes

Heidi's Support Team